Author: Sylvain

Are you aware of all online comments about your company? If not, it is time to investigate. In this article, we provide actionable advice on online reputation management, specifically how to maintain or repair a positive reputation. Why is online reputation management important? Before making a purchase, we frequently read product, store, and service reviews. Undeniably, there are times when we do not purchase something due to a negative review or a lack of reviews. If you’re anything like me, you read Airbnb reviews when searching for vacation rentals, check company responses to customer complaints in a product’s comment section,…